Online anytime - What Did You Do to My Carpet? - Customer Service in Cleaning Industry Online Training | Webinar

TICKET TYPE	PRICE	QUANTITY
One Workshop Ticket more info»	$0.00
		Or call: 954-400-0595

Please note: Students attending a live webinar will receive login information 3-4 days prior to the course start date.

Participants will receive an email with account information from Restoration Technical Institute (RTI Learning) within one business day of your purchase. Course materials along with important information is communicated through this account. Monitor your junk/spam folder of your email in case of misrouted notification. If you have any problems accessing the learning platform, please contact us.

This 1-hour online What Did You Do to My Carpet? - Customer Service in Cleaning Industry course teaches restoration professionals how to confidently handle customer questions and concerns.

Students will learn best practices for answering questions during the carpet cleaning process. Students will also learn how to de-escalate challenging scenarios. By the end of this course, students will know how to confidently answer common customer questions and have the interpersonal skills to handle complex customer service issues in their industry.

Students must pass the course exam with a score of 80% or higher. Upon successful completion of this course and exam, students will be eligible for 1 IICRC CEU.

Topics to be Covered:

Introduction
Profiles of Average Carpet Care Clients
Commonly Asked Questions
Building an Industry Standard Script
Effective Conflict Resolution
Body Language and Interpersonal Skills
Troubleshooting Common Carpet Cleaning

Note: Students have sixty (60) days from the time of first login to complete this online course. Students must complete all course modules and earn an 80% or higher to receive their course certificate and continuing education credit. This course is approximately one hour in length.

COURSE LOGISTICS
Certificates	Login information will be emailed to the student(s) within 1-3 business days of registration (or prior to class if sooner) to access the class materials and obtain the webinar link.
Food	Breakfast, snacks and lunch provided

100% Verified Reviews
Below are the most recent student reviews for previous What Did You Do to My Carpet? - Customer Service in Cleaning Industry Online Courses. All reviews are from people who registered for and attended the course.

Average rating: ( 5 out of 5 stars - 4 student reviews)

Ashley T.

attended on January 24, 2024 2024-01-24

The course was very informational.

Otis j L.

attended on October 8, 2023 2023-10-08

Great course

Jason C.

attended on June 23, 2023 2023-06-23

Jesse T.

attended on May 3, 2023 2023-05-03

Great course, learned a great deal about carpet technique

LOCATION, DATE & TIME

Online Anytime

ABOUT THE TRAINING PROVIDER

At Restoration Technical Institute, our mission is to provide opportunities, training and resources that will allow restoration technicians and companies from all over the country to succeed. Since August of 2012, we have brought in the most qualified instructors in the country to teach both IICRC and CEC courses. Our courses are designed for all types of restoration professionals including owners, managers, and technicians. We provide our students with the knowledge, passion and inspiration for success, proving we believe that training goes beyond receiving the certification.