Corporate Training By Zack Academy - Communications

This 4 module Communications course teaches trainees the fundamentals of communication as well as how to choose the optimal time to communicate. Various communication channels, how to follow up on communications, and how to record communications for later use will also be explored. Following completion of this course, students will be able to comprehend the following: Guidelines for Communications, How to Avoid Miscommunication, How to Communicate Verbally, How to Communicate by Phone, and How to Follow Up.

Who Should Take This Course:

• Anyone wanting to improve their communication skills

The following topics are covered:

• Communication mechanics
• Paraphrasing
• Active and passive listening
• Body language
• When to communicate
• Phones and messages
• Recording conversations
• Emails and texts

Syllabus