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IICRC Contents Processing Technician (CPT)

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IICRC Contents Processing Technician (CPT) Courses

This IICRC Contents Processing Technician (CPT) course is designed to provide an education for technicians in the practice of contents recovery and processing from loss events such as fire, water, mold, and trauma scenes. Specifically, students will learn important inventory, documenting, storage, and pack-back methods for cleaning.

Topics to be Covered: Health and Safety; Contamination Characteristics; Determination of Total Losses; Estimation and Invoicing; Inventory Methods, Process and Reports; Customer Etiquette and Client Communication; Damage Prevention; Efficient Workflow; Contents Cleaning, Restoration & Deodorization; Crew Responsibilities; Pack-back Procedures

IICRC Exam Fees:  $80.00 for each exam. Retests are $80.00 per exam. These fees are in addition to the registration fee and are paid directly to the IICRC online prior to course start date. Please use this link to register for the exam: https://iicrc.org/livestreamexamregistration


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4.9   reviews average 110 reviews
  • Course content designed by experienced instructors
  • Student manual
  • IICRC approved training course
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IICRC Contents Processing Technician (CPT) This&nbsp;<span style="font-weight: bold;">IICRC Contents Processing Technician (CPT)</span>&nbsp;course is designed to provide an education for technicians in the practice of contents recovery and processing from loss events such as fire, water, mold, and trauma scenes.
100% Verified Reviews
Below are the most recent student reviews for previous IICRC Contents Processing Technician (CPT) Courses. All reviews are from people who registered for and attended the course.
Average rating: Average Rating stars out of 5 stars ( 4.9 out of 5 stars - 110 110 student reviews)


IICRC Contents Processing Technician (CPT)
review userAdam M.
5 stars out of 5 stars attended on August 29, 2025
I recently completed a contents course taught by James and found it to be one of the strongest certification classes I’ve... I recently completed a contents course taught by James and found it to be one of the strongest certification classes I’ve taken. James teaches through real-world stories and job-site examples, which makes the material click—especially for those who haven’t worked in the field yet. Even with the storytelling approach, he still covered all required concepts and procedures in a clear way, so nothing was missed. I also appreciated the time he spent after class answering practical questions that go beyond the curriculum about how to manage jobs, navigate gray area situations, and handle day-to-day decisions in contents cleaning and pack-outs. His answers were specific, actionable, and grounded in experience. I left the course with a solid grasp of the standards and a much better sense of how to apply them on actual projects. Overall, highly recommended.
IICRC Contents Processing Technician (CPT)
review userPhilip M.
5 stars out of 5 stars attended on August 29, 2025
James was very knowledgeable and informative. He was engaging and found ways to relate the information n real world scenarios.... James was very knowledgeable and informative. He was engaging and found ways to relate the information n real world scenarios. I would highly recommend him to anyone interested in this course. I would also add that he explained a lot of information applicable in how the job is completed with insurance working especially working with adjusters.
IICRC Contents Processing Technician (CPT)
review userCheyenne W.
5 stars out of 5 stars attended on August 29, 2025
Amazing instructor. Loved that he used real life examples to explain this course It gave a lot of insight on how to properly... Amazing instructor. Loved that he used real life examples to explain this course It gave a lot of insight on how to properly commit to the contents restoration world.!
IICRC Contents Processing Technician (CPT)
review userJami P.
5 stars out of 5 stars attended on August 22, 2025
Great class very informational Great class very informational
IICRC Contents Processing Technician (CPT)
review userAlva H.
5 stars out of 5 stars attended on August 22, 2025
Very knowledgeable and helpful Very knowledgeable and helpful
IICRC Contents Processing Technician (CPT)
review userMelissa p.
5 stars out of 5 stars attended on August 22, 2025
Great job Great job
IICRC Contents Processing Technician (CPT)
review userCade A.
5 stars out of 5 stars attended on July 19, 2025
Great Class Great Class
IICRC Contents Processing Technician (CPT)
review userBryan B.
5 stars out of 5 stars attended on June 28, 2025
I really enjoyed the course. James was very knowledgeable and put the information out in an easy to understand manner. I really enjoyed the course. James was very knowledgeable and put the information out in an easy to understand manner.
IICRC Contents Processing Technician (CPT)
review userEduardo H.
5 stars out of 5 stars attended on June 20, 2025
Great instructor takes time teaching everything Great instructor takes time teaching everything
IICRC Contents Processing Technician (CPT)
review userLeigha H.
5 stars out of 5 stars attended on June 13, 2025
The class was awesome. James was funny and made the class entertaining and fun. The class was awesome. James was funny and made the class entertaining and fun.
IICRC Contents Processing Technician (CPT)
review userFrancisco V.
5 stars out of 5 stars attended on June 6, 2025
Rudy was a great instructor, gives very good recommendations and explains the topics very well. He knows what he's talking... Rudy was a great instructor, gives very good recommendations and explains the topics very well. He knows what he's talking about and gives you the opportunity to ask questions. I believe he's the best instructor I've had at the IICRC.
IICRC Contents Processing Technician (CPT)
review userKathryn B.
5 stars out of 5 stars attended on May 1, 2025
Was a great instructor Was a great instructor
IICRC Contents Processing Technician (CPT)
review userIris M.
5 stars out of 5 stars attended on April 18, 2025
It was a great experience. In general I think we were a great class, Marc make it so smooth and easy. Thank you It was a great experience. In general I think we were a great class, Marc make it so smooth and easy. Thank you
IICRC Contents Processing Technician (CPT)
review userMandy B.
5 stars out of 5 stars attended on April 18, 2025
He was an awesome instructor He was an awesome instructor
IICRC Contents Processing Technician (CPT)
review userPhillip W.
5 stars out of 5 stars attended on April 18, 2025
Mark was very thorough and a great instructor! Mark was very thorough and a great instructor!
IICRC Contents Processing Technician (CPT)
review userJanet Centeno C.
5 stars out of 5 stars attended on April 18, 2025
Mark was great! He takes the time to explain everything! Very nice guy and professional! Thanks Mark!!!! Mark was great! He takes the time to explain everything! Very nice guy and professional! Thanks Mark!!!!
IICRC Contents Processing Technician (CPT)
review userMarki M.
5 stars out of 5 stars attended on March 21, 2025
I recently completed an IICRC course and had a fantastic experience from start to finish. The course was well-organized,... I recently completed an IICRC course and had a fantastic experience from start to finish. The course was well-organized, informative, and provided a thorough understanding of the material. I especially want to recognize James, our instructor—he was incredibly knowledgeable, clear in his explanations, and always willing to answer questions. His real-world experience and engaging teaching style made the content easy to grasp and apply. I feel much more confident in my skills thanks to this training and highly recommend it to anyone in the industry!
IICRC Contents Processing Technician (CPT)
review userStacy N.
5 stars out of 5 stars attended on February 21, 2025
Mark covered a lot and was very informative! He was an awesome class instructor. I learned a lot so a big thank you! Mark covered a lot and was very informative! He was an awesome class instructor. I learned a lot so a big thank you!
IICRC Contents Processing Technician (CPT)
review userHope P.
5 stars out of 5 stars attended on February 21, 2025
The instructor was super informative, and took time to discuss everyone's questions. The instructor was super informative, and took time to discuss everyone's questions.
IICRC Contents Processing Technician (CPT)
review userJamie L.
5 stars out of 5 stars attended on February 21, 2025
Great class! Packed with essential information for processing contents from beginning to end. Mark was an excellent instructor. Great class! Packed with essential information for processing contents from beginning to end. Mark was an excellent instructor.
IICRC Contents Processing Technician (CPT)
review userDaniel J.
5 stars out of 5 stars attended on February 21, 2025
I enjoyed the CPT course and its instructor Mark. He is a knowledgeable person on any subject in this industry and specifically... I enjoyed the CPT course and its instructor Mark. He is a knowledgeable person on any subject in this industry and specifically contents processing. His course went at a good pace and was easy to follow. He gave many examples from his work life that applied to the course. Questions were encouraged and always addressed. I felt confident taking my exam after his course.
IICRC Contents Processing Technician (CPT)
review userErika R.
5 stars out of 5 stars attended on January 24, 2025
great class ! great class !
IICRC Contents Processing Technician (CPT)
review userJosh M.
5 stars out of 5 stars attended on December 20, 2024
Rudy was great. I will be looking into CE classes Rudy was great. I will be looking into CE classes
IICRC Contents Processing Technician (CPT)
review userSarah P.
5 stars out of 5 stars attended on December 14, 2024
James was very knowledgeable and really helped explain everything. I learned a lot! James was very knowledgeable and really helped explain everything. I learned a lot!
IICRC Contents Processing Technician (CPT)
review userAdrian E.
5 stars out of 5 stars attended on November 1, 2024
James is a very knowledgeable man, and has a lot of love and respect for the profession. With that being said it was felt... James is a very knowledgeable man, and has a lot of love and respect for the profession. With that being said it was felt throughout his course. It had given me a much greater understanding of the contents portion of the restoration world. Wonderful instructor, I would highly recommend for anybody trying to increase their arsenal of wisdom . Great Instructor!
IICRC Contents Processing Technician (CPT)
review userMichael B.
5 stars out of 5 stars attended on November 1, 2024
Have sent my technicians to multiple classes with different instructors. I have reviewed their materials and their experience.... Have sent my technicians to multiple classes with different instructors. I have reviewed their materials and their experience. I have to say this experience has been nothing like theirs. The Instructor was extremely knowledgeable but also engaging. The material was relevant, on topic and captivating. A lot of tips and tricks along the way to help all of us as restorers get better at our jobs!
IICRC Contents Processing Technician (CPT)
review userNova B.
5 stars out of 5 stars attended on September 20, 2024
Rudy was amazing. Rudy was amazing.
IICRC Contents Processing Technician (CPT)
review userEmilh S.
5 stars out of 5 stars attended on September 13, 2024
Great wealth of knowledge!! The instructor knows his stuff. I just wish we had more videos on the hands-on content restoration... Great wealth of knowledge!! The instructor knows his stuff. I just wish we had more videos on the hands-on content restoration process from start to finish. This will give insight to a beginner in what's expected in such career.
IICRC Contents Processing Technician (CPT)
review userKaleigh F.
5 stars out of 5 stars attended on August 9, 2024
Great class! The instructor was amazing and was very helpful when asked questions. 10/10 recommend. Great class! The instructor was amazing and was very helpful when asked questions. 10/10 recommend.
IICRC Contents Processing Technician (CPT)
review userLaurinda W.
5 stars out of 5 stars attended on August 9, 2024
I enjoyed this class so much. The instructor was very knowledgeable and open to questions and feedback. I really hope I am... I enjoyed this class so much. The instructor was very knowledgeable and open to questions and feedback. I really hope I am able to take another class of hers in the future!
IICRC Contents Processing Technician (CPT)
review userWalter S.
5 stars out of 5 stars attended on July 26, 2024
Great presentation Great presentation
IICRC Contents Processing Technician (CPT)
review userMary F.
5 stars out of 5 stars attended on May 24, 2024
Even now, I have been in the trade for 10 years, I leaned so much from Rudy and my class mates. Normally with online classes,... Even now, I have been in the trade for 10 years, I leaned so much from Rudy and my class mates. Normally with online classes, it can be dead class, he made us want to be involved. He incurred us to ask questions, let us talk about our experience in the trade. I wish I could take all my classes with him. I would ace them all. He is a fantastic teacher and a person. Thank you, again Rudy
IICRC Contents Processing Technician (CPT)
review userJames G.
5 stars out of 5 stars attended on May 10, 2024
James was very informative and professional. Great class James was very informative and professional. Great class
IICRC Contents Processing Technician (CPT)
review userMalek M.
5 stars out of 5 stars attended on April 26, 2024
Informative Informative
IICRC Contents Processing Technician (CPT)
review userErica M.
5 stars out of 5 stars attended on April 26, 2024
I thought James was very entertaining and I enjoyed all of his real life stories when explaining different cleaning situations.... I thought James was very entertaining and I enjoyed all of his real life stories when explaining different cleaning situations. Which I found very relatable. He had no problem staying after class time or during breaks to answer questions. I wish I had even more questions to ask, he is very knowledgeable. I definitely learned many new things that I hope to slowly start to implement in our current process.
IICRC Contents Processing Technician (CPT)
review userRobert L.
5 stars out of 5 stars attended on March 29, 2024
Very informative and up beat! Very informative and up beat!
IICRC Contents Processing Technician (CPT)
review userLeslie C.
5 stars out of 5 stars attended on March 1, 2024
Class was informative and complete Class was informative and complete
IICRC Contents Processing Technician (CPT)
review userTodd B.
5 stars out of 5 stars attended on February 24, 2024
I have actually learn more from this instructor than all other instructors comp I have actually learn more from this instructor than all other instructors comp
IICRC Contents Processing Technician (CPT)
review userJonah V.
5 stars out of 5 stars attended on February 24, 2024
James was great, energetic, and very informative. James was great, energetic, and very informative.
IICRC Contents Processing Technician (CPT)
review userEmma P.
5 stars out of 5 stars attended on February 24, 2024
This program was a great joy to be a part of and they were super kind and courteous.&nbsp; This program was a great joy to be a part of and they were super kind and courteous. 
IICRC Contents Processing Technician (CPT)
review userDevante C.
5 stars out of 5 stars attended on January 20, 2024
An amazing instructor! An amazing instructor!
IICRC Contents Processing Technician (CPT)
review userJose R.
4 stars out of 5 stars attended on December 16, 2023
the course was very professional and very educational. 10 out of 10. I really enjoyed taking the course. the course was very professional and very educational. 10 out of 10. I really enjoyed taking the course.
IICRC Contents Processing Technician (CPT)
review userMIcah A.
5 stars out of 5 stars attended on December 16, 2023
James was an awesome instructor. Very informative course that I would recommend to others James was an awesome instructor. Very informative course that I would recommend to others
IICRC Contents Processing Technician (CPT)
review userstuart m.
5 stars out of 5 stars attended on December 7, 2023
Great instructor. Was always willing to stay during breaks and after class to answer any questions. Great instructor. Was always willing to stay during breaks and after class to answer any questions.
IICRC Contents Processing Technician (CPT)
review userAdrieanna Z.
5 stars out of 5 stars attended on December 1, 2023
Rudy was very informative teacher and by far my most favorite! He was really informative but made the class fun and engaging. Rudy was very informative teacher and by far my most favorite! He was really informative but made the class fun and engaging.
IICRC Contents Processing Technician (CPT)
review userMoises C.
5 stars out of 5 stars attended on December 1, 2023
Rudy was an amazing instructor. The course very clear and concise. Rudy was an amazing instructor. The course very clear and concise.
IICRC Contents Processing Technician (CPT)
review userRoraima R.
5 stars out of 5 stars attended on December 1, 2023
Rudy was excellent teacher Rudy was excellent teacher
IICRC Contents Processing Technician (CPT)
review userTarik G.
5 stars out of 5 stars attended on October 27, 2023
Was a great instructor and was very inclusive. Loved the daily review option. Was a great instructor and was very inclusive. Loved the daily review option.
IICRC Contents Processing Technician (CPT)
review userMathew B.
5 stars out of 5 stars attended on October 27, 2023
One of the best IICRC classes I have taken. Very informative and detailed, but not boring or overwhelming. She was even able... One of the best IICRC classes I have taken. Very informative and detailed, but not boring or overwhelming. She was even able to keep me awake during the safety section which I have sat through a thousand times.
IICRC Contents Processing Technician (CPT)
review userAugust E.
5 stars out of 5 stars attended on October 27, 2023
Instructor was very informative. Manner of professionalism I give a ten. Class was very pleasurable and fun to experience... Instructor was very informative. Manner of professionalism I give a ten. Class was very pleasurable and fun to experience and drive.
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