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IICRC Contents Processing Technician (CPT)

2 locations

4 trainers

IICRC Contents Processing Technician (CPT) Courses

This IICRC Contents Processing Technician (CPT) course is designed to provide an education for technicians in the practice of contents recovery and processing from loss events such as fire, water, mold, and trauma scenes. Specifically, students will learn important inventory, documenting, storage, and pack-back methods for cleaning.

Topics to be Covered: Health and Safety; Contamination Characteristics; Determination of Total Losses; Estimation and Invoicing; Inventory Methods, Process and Reports; Customer Etiquette and Client Communication; Damage Prevention; Efficient Workflow; Contents Cleaning, Restoration & Deodorization; Crew Responsibilities; Pack-back Procedures

IICRC Exam Fees:  $80.00 for each exam. Retests are $80.00 per exam. These fees are in addition to the registration fee and are paid directly to the IICRC online prior to course start date. Please use this link to register for the exam: https://iicrc.org/livestreamexamregistration


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4.9   reviews average 96 reviews
  • Course content designed by experienced instructors
  • Student manual
  • IICRC approved training course
Date(s)LocationCost 
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GA - Marietta
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IICRC Contents Processing Technician (CPT) This&nbsp;<span style="font-weight: bold;">IICRC Contents Processing Technician (CPT)</span>&nbsp;course is designed to provide an education for technicians in the practice of contents recovery and processing from loss events such as fire, water, mold, and trauma scenes.
100% Verified Reviews
Below are the most recent student reviews for previous IICRC Contents Processing Technician (CPT) Courses. All reviews are from people who registered for and attended the course.
Average rating: Average Rating stars out of 5 stars ( 4.9 out of 5 stars - 96 96 student reviews)


IICRC Contents Processing Technician (CPT)
review userIris M.
5 stars out of 5 stars attended on April 18, 2025
It was a great experience. In general I think we were a great class, Marc make it so smooth and easy. Thank you It was a great experience. In general I think we were a great class, Marc make it so smooth and easy. Thank you
IICRC Contents Processing Technician (CPT)
review userMandy B.
5 stars out of 5 stars attended on April 18, 2025
He was an awesome instructor He was an awesome instructor
IICRC Contents Processing Technician (CPT)
review userJanet Centeno C.
5 stars out of 5 stars attended on April 18, 2025
Mark was great! He takes the time to explain everything! Very nice guy and professional! Thanks Mark!!!! Mark was great! He takes the time to explain everything! Very nice guy and professional! Thanks Mark!!!!
IICRC Contents Processing Technician (CPT)
review userStacy N.
5 stars out of 5 stars attended on February 21, 2025
Mark covered a lot and was very informative! He was an awesome class instructor. I learned a lot so a big thank you! Mark covered a lot and was very informative! He was an awesome class instructor. I learned a lot so a big thank you!
IICRC Contents Processing Technician (CPT)
review userHope P.
5 stars out of 5 stars attended on February 21, 2025
The instructor was super informative, and took time to discuss everyone's questions. The instructor was super informative, and took time to discuss everyone's questions.
IICRC Contents Processing Technician (CPT)
review userJamie L.
5 stars out of 5 stars attended on February 21, 2025
Great class! Packed with essential information for processing contents from beginning to end. Mark was an excellent instructor. Great class! Packed with essential information for processing contents from beginning to end. Mark was an excellent instructor.
IICRC Contents Processing Technician (CPT)
review userDaniel J.
5 stars out of 5 stars attended on February 21, 2025
I enjoyed the CPT course and its instructor Mark. He is a knowledgeable person on any subject in this industry and specifically... I enjoyed the CPT course and its instructor Mark. He is a knowledgeable person on any subject in this industry and specifically contents processing. His course went at a good pace and was easy to follow. He gave many examples from his work life that applied to the course. Questions were encouraged and always addressed. I felt confident taking my exam after his course.
IICRC Contents Processing Technician (CPT)
review userErika R.
5 stars out of 5 stars attended on January 24, 2025
great class ! great class !
IICRC Contents Processing Technician (CPT)
review userJosh M.
5 stars out of 5 stars attended on December 20, 2024
Rudy was great. I will be looking into CE classes Rudy was great. I will be looking into CE classes
IICRC Contents Processing Technician (CPT)
review userSarah P.
5 stars out of 5 stars attended on December 14, 2024
James was very knowledgeable and really helped explain everything. I learned a lot! James was very knowledgeable and really helped explain everything. I learned a lot!
IICRC Contents Processing Technician (CPT)
review userAdrian E.
5 stars out of 5 stars attended on November 1, 2024
James is a very knowledgeable man, and has a lot of love and respect for the profession. With that being said it was felt... James is a very knowledgeable man, and has a lot of love and respect for the profession. With that being said it was felt throughout his course. It had given me a much greater understanding of the contents portion of the restoration world. Wonderful instructor, I would highly recommend for anybody trying to increase their arsenal of wisdom . Great Instructor!
IICRC Contents Processing Technician (CPT)
review userMichael B.
5 stars out of 5 stars attended on November 1, 2024
Have sent my technicians to multiple classes with different instructors. I have reviewed their materials and their experience.... Have sent my technicians to multiple classes with different instructors. I have reviewed their materials and their experience. I have to say this experience has been nothing like theirs. The Instructor was extremely knowledgeable but also engaging. The material was relevant, on topic and captivating. A lot of tips and tricks along the way to help all of us as restorers get better at our jobs!
IICRC Contents Processing Technician (CPT)
review userNova B.
5 stars out of 5 stars attended on September 20, 2024
Rudy was amazing. Rudy was amazing.
IICRC Contents Processing Technician (CPT)
review userEmilh S.
5 stars out of 5 stars attended on September 13, 2024
Great wealth of knowledge!! The instructor knows his stuff. I just wish we had more videos on the hands-on content restoration... Great wealth of knowledge!! The instructor knows his stuff. I just wish we had more videos on the hands-on content restoration process from start to finish. This will give insight to a beginner in what's expected in such career.
IICRC Contents Processing Technician (CPT)
review userKaleigh F.
5 stars out of 5 stars attended on August 9, 2024
Great class! The instructor was amazing and was very helpful when asked questions. 10/10 recommend. Great class! The instructor was amazing and was very helpful when asked questions. 10/10 recommend.
IICRC Contents Processing Technician (CPT)
review userLaurinda W.
5 stars out of 5 stars attended on August 9, 2024
I enjoyed this class so much. The instructor was very knowledgeable and open to questions and feedback. I really hope I am... I enjoyed this class so much. The instructor was very knowledgeable and open to questions and feedback. I really hope I am able to take another class of hers in the future!
IICRC Contents Processing Technician (CPT)
review userWalter S.
5 stars out of 5 stars attended on July 26, 2024
Great presentation Great presentation
IICRC Contents Processing Technician (CPT)
review userMary F.
5 stars out of 5 stars attended on May 24, 2024
Even now, I have been in the trade for 10 years, I leaned so much from Rudy and my class mates. Normally with online classes,... Even now, I have been in the trade for 10 years, I leaned so much from Rudy and my class mates. Normally with online classes, it can be dead class, he made us want to be involved. He incurred us to ask questions, let us talk about our experience in the trade. I wish I could take all my classes with him. I would ace them all. He is a fantastic teacher and a person. Thank you, again Rudy
IICRC Contents Processing Technician (CPT)
review userJames G.
5 stars out of 5 stars attended on May 10, 2024
James was very informative and professional. Great class James was very informative and professional. Great class
IICRC Contents Processing Technician (CPT)
review userMalek M.
5 stars out of 5 stars attended on April 26, 2024
Informative Informative
IICRC Contents Processing Technician (CPT)
review userErica M.
5 stars out of 5 stars attended on April 26, 2024
I thought James was very entertaining and I enjoyed all of his real life stories when explaining different cleaning situations.... I thought James was very entertaining and I enjoyed all of his real life stories when explaining different cleaning situations. Which I found very relatable. He had no problem staying after class time or during breaks to answer questions. I wish I had even more questions to ask, he is very knowledgeable. I definitely learned many new things that I hope to slowly start to implement in our current process.
IICRC Contents Processing Technician (CPT)
review userRobert L.
5 stars out of 5 stars attended on March 29, 2024
Very informative and up beat! Very informative and up beat!
IICRC Contents Processing Technician (CPT)
review userLeslie C.
5 stars out of 5 stars attended on March 1, 2024
Class was informative and complete Class was informative and complete
IICRC Contents Processing Technician (CPT)
review userTodd B.
5 stars out of 5 stars attended on February 24, 2024
I have actually learn more from this instructor than all other instructors comp I have actually learn more from this instructor than all other instructors comp
IICRC Contents Processing Technician (CPT)
review userJonah V.
5 stars out of 5 stars attended on February 24, 2024
James was great, energetic, and very informative. James was great, energetic, and very informative.
IICRC Contents Processing Technician (CPT)
review userEmma P.
5 stars out of 5 stars attended on February 24, 2024
This program was a great joy to be a part of and they were super kind and courteous.&nbsp; This program was a great joy to be a part of and they were super kind and courteous. 
IICRC Contents Processing Technician (CPT)
review userDevante C.
5 stars out of 5 stars attended on January 20, 2024
An amazing instructor! An amazing instructor!
IICRC Contents Processing Technician (CPT)
review userJose R.
4 stars out of 5 stars attended on December 16, 2023
the course was very professional and very educational. 10 out of 10. I really enjoyed taking the course. the course was very professional and very educational. 10 out of 10. I really enjoyed taking the course.
IICRC Contents Processing Technician (CPT)
review userMIcah A.
5 stars out of 5 stars attended on December 16, 2023
James was an awesome instructor. Very informative course that I would recommend to others James was an awesome instructor. Very informative course that I would recommend to others
IICRC Contents Processing Technician (CPT)
review userstuart m.
5 stars out of 5 stars attended on December 7, 2023
Great instructor. Was always willing to stay during breaks and after class to answer any questions. Great instructor. Was always willing to stay during breaks and after class to answer any questions.
IICRC Contents Processing Technician (CPT)
review userAdrieanna Z.
5 stars out of 5 stars attended on December 1, 2023
Rudy was very informative teacher and by far my most favorite! He was really informative but made the class fun and engaging. Rudy was very informative teacher and by far my most favorite! He was really informative but made the class fun and engaging.
IICRC Contents Processing Technician (CPT)
review userMoises C.
5 stars out of 5 stars attended on December 1, 2023
Rudy was an amazing instructor. The course very clear and concise. Rudy was an amazing instructor. The course very clear and concise.
IICRC Contents Processing Technician (CPT)
review userRoraima R.
5 stars out of 5 stars attended on December 1, 2023
Rudy was excellent teacher Rudy was excellent teacher
IICRC Contents Processing Technician (CPT)
review userTarik G.
5 stars out of 5 stars attended on October 27, 2023
Was a great instructor and was very inclusive. Loved the daily review option. Was a great instructor and was very inclusive. Loved the daily review option.
IICRC Contents Processing Technician (CPT)
review userMathew B.
5 stars out of 5 stars attended on October 27, 2023
One of the best IICRC classes I have taken. Very informative and detailed, but not boring or overwhelming. She was even able... One of the best IICRC classes I have taken. Very informative and detailed, but not boring or overwhelming. She was even able to keep me awake during the safety section which I have sat through a thousand times.
IICRC Contents Processing Technician (CPT)
review userAugust E.
5 stars out of 5 stars attended on October 27, 2023
Instructor was very informative. Manner of professionalism I give a ten. Class was very pleasurable and fun to experience... Instructor was very informative. Manner of professionalism I give a ten. Class was very pleasurable and fun to experience and drive.
IICRC Contents Processing Technician (CPT)
review userTimothy K.
5 stars out of 5 stars attended on October 27, 2023
Instructor was clear, engaging and responded very well to questions. Instructor was clear, engaging and responded very well to questions.
IICRC Contents Processing Technician (CPT)
review userCharley R.
5 stars out of 5 stars attended on October 27, 2023
Jessika was one of the better instructors i have had. She was very energetic and genuine while explaining the course materials. Jessika was one of the better instructors i have had. She was very energetic and genuine while explaining the course materials.
IICRC Contents Processing Technician (CPT)
review userDavina H.
5 stars out of 5 stars attended on October 19, 2023
James was an amazing instructor! He was funny and entertaining, and kept the class engaged throughout each day. His vast... James was an amazing instructor! He was funny and entertaining, and kept the class engaged throughout each day. His vast wealth of knowledge and experience with contents cleaning is more than I could have ever imagined. I learned that I was able to clean items I never knew we could clean.
IICRC Contents Processing Technician (CPT)
review userJill W.
5 stars out of 5 stars attended on September 23, 2023
The class was great but not all of us are in management or have a big company so some of us do all of contents from beginning... The class was great but not all of us are in management or have a big company so some of us do all of contents from beginning to end. The instructor was amazing and I learned a lot.
IICRC Contents Processing Technician (CPT)
review userAmber H.
5 stars out of 5 stars attended on September 15, 2023
Love the course very informative. Instructor was very knowledgeable and personable and got the information across with ease... Love the course very informative. Instructor was very knowledgeable and personable and got the information across with ease would recommend to all my colleagues.
IICRC Contents Processing Technician (CPT)
review userLiz B.
5 stars out of 5 stars attended on September 1, 2023
He was very knowledgeable! Very good at keeping your attention He was very knowledgeable! Very good at keeping your attention
IICRC Contents Processing Technician (CPT)
review userJenna U.
5 stars out of 5 stars attended on September 1, 2023
Love the class and learned a lot Love the class and learned a lot
IICRC Contents Processing Technician (CPT)
review userRyan P.
5 stars out of 5 stars attended on August 26, 2023
Amazing, polite, and very knowledgeable! James toole is someone I would take a class from again! Amazing, polite, and very knowledgeable! James toole is someone I would take a class from again!
IICRC Contents Processing Technician (CPT)
review userLisa M.
5 stars out of 5 stars attended on July 28, 2023
Instructor was excellent. He was knowledgeable and very experienced in what he teaches. He did a great job of presenting... Instructor was excellent. He was knowledgeable and very experienced in what he teaches. He did a great job of presenting a lot of material in a clear, practical, and entertaining way. He was well paced and the remote process was smooth..
IICRC Contents Processing Technician (CPT)
review userJessica R.
4 stars out of 5 stars attended on July 22, 2023
Was a very informative class but needed hands on and maybe more videos to break up the monotone presentation Was a very informative class but needed hands on and maybe more videos to break up the monotone presentation
IICRC Contents Processing Technician (CPT)
review userBrandi C.
5 stars out of 5 stars attended on July 22, 2023
Very personable and knowledgeable. Always willing to answer questions. Very personable and knowledgeable. Always willing to answer questions.
IICRC Contents Processing Technician (CPT)
review userAnna P.
5 stars out of 5 stars attended on June 29, 2023
The class was awesome. I had Mark as my instructor, and he was sharp and professional. Answered any and all questions.... The class was awesome. I had Mark as my instructor, and he was sharp and professional. Answered any and all questions. Doing a 3-day online class is not an easy task, but Mark managed to have the attention of his students at all times. He made you feel like he wanted to be there. Thank you, Mark! I took the test right after the class and feel confident about passing.
IICRC Contents Processing Technician (CPT)
review userSari P.
5 stars out of 5 stars attended on May 27, 2023
It was a good course, I would have liked to have a little bit more information regarding the business side of contents. Great... It was a good course, I would have liked to have a little bit more information regarding the business side of contents. Great instructor and he stayed on point but also kept us focused
IICRC Contents Processing Technician (CPT)
review userEric A.
5 stars out of 5 stars attended on March 25, 2023
The instructor was great. I don't want to sound cheesy, but he really is a great teacher. He explained everything very thoroughly,... The instructor was great. I don't want to sound cheesy, but he really is a great teacher. He explained everything very thoroughly, answered all of our questions without hesitation, and was always polite and in a good mood. I definitely think you should give him a raise, because if I had a rival company, I would try to poach him from your company,
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