IICRC Contents Processing Technician (CPT)

4 locations

8 trainers

IICRC Contents Processing Technician (CPT) Courses

This IICRC Contents Processing Technician (CPT) course is designed to provide an education for technicians in the practice of contents recovery and processing from loss events such as fire, water, mold, and trauma scenes. Specifically, students will learn important inventory, documenting, storage, and pack-back methods for cleaning.

Topics to be Covered: Health and Safety; Contamination Characteristics; Determination of Total Losses; Estimation and Invoicing; Inventory Methods, Process and Reports; Customer Etiquette and Client Communication; Damage Prevention; Efficient Workflow; Contents Cleaning, Restoration & Deodorization; Crew Responsibilities; Pack-back Procedures

IICRC Exam Fees:  $80.00 for each exam. Retests are $80.00 per exam. These fees are in addition to the registration fee and are paid directly to the IICRC online prior to course start date. Please use this link to register for the exam: https://iicrc.org/livestreamexamregistration


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4.9   reviews average 78 reviews
  • Course content designed by experienced instructors
  • Student manual
  • IICRC approved training course
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CA - Tustin
FL - Panama City
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AR - North Little Rock
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IICRC Contents Processing Technician (CPT) This&nbsp;<span style="font-weight: bold;">IICRC Contents Processing Technician (CPT)</span>&nbsp;course is designed to provide an education for technicians in the practice of contents recovery and processing from loss events such as fire, water, mold, and trauma scenes.
100% Verified Reviews
Below are the most recent student reviews for previous IICRC Contents Processing Technician (CPT) Courses. All reviews are from people who registered for and attended the course.
Average rating: Average Rating stars out of 5 stars ( 4.9 out of 5 stars - 78 78 student reviews)


IICRC Contents Processing Technician (CPT)
review userJames G.
5 stars out of 5 stars attended on May 10, 2024
James was very informative and professional. Great class James was very informative and professional. Great class
IICRC Contents Processing Technician (CPT)
review userMalek M.
5 stars out of 5 stars attended on April 26, 2024
Informative Informative
IICRC Contents Processing Technician (CPT)
review userErica M.
5 stars out of 5 stars attended on April 26, 2024
I thought James was very entertaining and I enjoyed all of his real life stories when explaining different cleaning situations.... I thought James was very entertaining and I enjoyed all of his real life stories when explaining different cleaning situations. Which I found very relatable. He had no problem staying after class time or during breaks to answer questions. I wish I had even more questions to ask, he is very knowledgeable. I definitely learned many new things that I hope to slowly start to implement in our current process.
IICRC Contents Processing Technician (CPT)
review userRobert L.
5 stars out of 5 stars attended on March 29, 2024
Very informative and up beat! Very informative and up beat!
IICRC Contents Processing Technician (CPT)
review userLeslie C.
5 stars out of 5 stars attended on March 1, 2024
Class was informative and complete Class was informative and complete
IICRC Contents Processing Technician (CPT)
review userTodd B.
5 stars out of 5 stars attended on February 24, 2024
I have actually learn more from this instructor than all other instructors comp I have actually learn more from this instructor than all other instructors comp
IICRC Contents Processing Technician (CPT)
review userJonah V.
5 stars out of 5 stars attended on February 24, 2024
James was great, energetic, and very informative. James was great, energetic, and very informative.
IICRC Contents Processing Technician (CPT)
review userEmma P.
5 stars out of 5 stars attended on February 24, 2024
This program was a great joy to be a part of and they were super kind and courteous.&nbsp; This program was a great joy to be a part of and they were super kind and courteous. 
IICRC Contents Processing Technician (CPT)
review userDevante C.
5 stars out of 5 stars attended on January 20, 2024
An amazing instructor! An amazing instructor!
IICRC Contents Processing Technician (CPT)
review userJose R.
4 stars out of 5 stars attended on December 16, 2023
the course was very professional and very educational. 10 out of 10. I really enjoyed taking the course. the course was very professional and very educational. 10 out of 10. I really enjoyed taking the course.
IICRC Contents Processing Technician (CPT)
review userMIcah A.
5 stars out of 5 stars attended on December 16, 2023
James was an awesome instructor. Very informative course that I would recommend to others James was an awesome instructor. Very informative course that I would recommend to others
IICRC Contents Processing Technician (CPT)
review userstuart m.
5 stars out of 5 stars attended on December 7, 2023
Great instructor. Was always willing to stay during breaks and after class to answer any questions. Great instructor. Was always willing to stay during breaks and after class to answer any questions.
IICRC Contents Processing Technician (CPT)
review userAdrieanna Z.
5 stars out of 5 stars attended on December 1, 2023
Rudy was very informative teacher and by far my most favorite! He was really informative but made the class fun and engaging. Rudy was very informative teacher and by far my most favorite! He was really informative but made the class fun and engaging.
IICRC Contents Processing Technician (CPT)
review userMoises C.
5 stars out of 5 stars attended on December 1, 2023
Rudy was an amazing instructor. The course very clear and concise. Rudy was an amazing instructor. The course very clear and concise.
IICRC Contents Processing Technician (CPT)
review userRoraima R.
5 stars out of 5 stars attended on December 1, 2023
Rudy was excellent teacher Rudy was excellent teacher
IICRC Contents Processing Technician (CPT)
review userTarik G.
5 stars out of 5 stars attended on October 27, 2023
Was a great instructor and was very inclusive. Loved the daily review option. Was a great instructor and was very inclusive. Loved the daily review option.
IICRC Contents Processing Technician (CPT)
review userMathew B.
5 stars out of 5 stars attended on October 27, 2023
One of the best IICRC classes I have taken. Very informative and detailed, but not boring or overwhelming. She was even able... One of the best IICRC classes I have taken. Very informative and detailed, but not boring or overwhelming. She was even able to keep me awake during the safety section which I have sat through a thousand times.
IICRC Contents Processing Technician (CPT)
review userAugust E.
5 stars out of 5 stars attended on October 27, 2023
Instructor was very informative. Manner of professionalism I give a ten. Class was very pleasurable and fun to experience... Instructor was very informative. Manner of professionalism I give a ten. Class was very pleasurable and fun to experience and drive.
IICRC Contents Processing Technician (CPT)
review userTimothy K.
5 stars out of 5 stars attended on October 27, 2023
Instructor was clear, engaging and responded very well to questions. Instructor was clear, engaging and responded very well to questions.
IICRC Contents Processing Technician (CPT)
review userCharley R.
5 stars out of 5 stars attended on October 27, 2023
Jessika was one of the better instructors i have had. She was very energetic and genuine while explaining the course materials. Jessika was one of the better instructors i have had. She was very energetic and genuine while explaining the course materials.
IICRC Contents Processing Technician (CPT)
review userDavina H.
5 stars out of 5 stars attended on October 19, 2023
James was an amazing instructor! He was funny and entertaining, and kept the class engaged throughout each day. His vast... James was an amazing instructor! He was funny and entertaining, and kept the class engaged throughout each day. His vast wealth of knowledge and experience with contents cleaning is more than I could have ever imagined. I learned that I was able to clean items I never knew we could clean.
IICRC Contents Processing Technician (CPT)
review userJill W.
5 stars out of 5 stars attended on September 23, 2023
The class was great but not all of us are in management or have a big company so some of us do all of contents from beginning... The class was great but not all of us are in management or have a big company so some of us do all of contents from beginning to end. The instructor was amazing and I learned a lot.
IICRC Contents Processing Technician (CPT)
review userAmber H.
5 stars out of 5 stars attended on September 15, 2023
Love the course very informative. Instructor was very knowledgeable and personable and got the information across with ease... Love the course very informative. Instructor was very knowledgeable and personable and got the information across with ease would recommend to all my colleagues.
IICRC Contents Processing Technician (CPT)
review userLiz B.
5 stars out of 5 stars attended on September 1, 2023
He was very knowledgeable! Very good at keeping your attention He was very knowledgeable! Very good at keeping your attention
IICRC Contents Processing Technician (CPT)
review userJenna U.
5 stars out of 5 stars attended on September 1, 2023
Love the class and learned a lot Love the class and learned a lot
IICRC Contents Processing Technician (CPT)
review userRyan P.
5 stars out of 5 stars attended on August 26, 2023
Amazing, polite, and very knowledgeable! James toole is someone I would take a class from again! Amazing, polite, and very knowledgeable! James toole is someone I would take a class from again!
IICRC Contents Processing Technician (CPT)
review userLisa M.
5 stars out of 5 stars attended on July 28, 2023
Instructor was excellent. He was knowledgeable and very experienced in what he teaches. He did a great job of presenting... Instructor was excellent. He was knowledgeable and very experienced in what he teaches. He did a great job of presenting a lot of material in a clear, practical, and entertaining way. He was well paced and the remote process was smooth..
IICRC Contents Processing Technician (CPT)
review userJessica R.
4 stars out of 5 stars attended on July 22, 2023
Was a very informative class but needed hands on and maybe more videos to break up the monotone presentation Was a very informative class but needed hands on and maybe more videos to break up the monotone presentation
IICRC Contents Processing Technician (CPT)
review userBrandi C.
5 stars out of 5 stars attended on July 22, 2023
Very personable and knowledgeable. Always willing to answer questions. Very personable and knowledgeable. Always willing to answer questions.
IICRC Contents Processing Technician (CPT)
review userAnna P.
5 stars out of 5 stars attended on June 29, 2023
The class was awesome. I had Mark as my instructor, and he was sharp and professional. Answered any and all questions.... The class was awesome. I had Mark as my instructor, and he was sharp and professional. Answered any and all questions. Doing a 3-day online class is not an easy task, but Mark managed to have the attention of his students at all times. He made you feel like he wanted to be there. Thank you, Mark! I took the test right after the class and feel confident about passing.
IICRC Contents Processing Technician (CPT)
review userSari P.
5 stars out of 5 stars attended on May 27, 2023
It was a good course, I would have liked to have a little bit more information regarding the business side of contents. Great... It was a good course, I would have liked to have a little bit more information regarding the business side of contents. Great instructor and he stayed on point but also kept us focused
IICRC Contents Processing Technician (CPT)
review userEric A.
5 stars out of 5 stars attended on March 25, 2023
The instructor was great. I don't want to sound cheesy, but he really is a great teacher. He explained everything very thoroughly,... The instructor was great. I don't want to sound cheesy, but he really is a great teacher. He explained everything very thoroughly, answered all of our questions without hesitation, and was always polite and in a good mood. I definitely think you should give him a raise, because if I had a rival company, I would try to poach him from your company,
IICRC Contents Processing Technician (CPT)
review userSheila G.
5 stars out of 5 stars attended on March 10, 2023
James was very knowledgeable, This was a great experience. I gained so much understanding from this class, everything I’ve... James was very knowledgeable, This was a great experience. I gained so much understanding from this class, everything I’ve been questioning in the field was taught and so much more! Thank you!
IICRC Contents Processing Technician (CPT)
review userLarry W.
5 stars out of 5 stars attended on February 11, 2023
Jessica did a wonderful job. Her knowledge was very extensive. Her presentation was engaging and interesting. Jessica did a wonderful job. Her knowledge was very extensive. Her presentation was engaging and interesting.
IICRC Contents Processing Technician (CPT)
review userCiera B.
5 stars out of 5 stars attended on February 3, 2023
Overall I really enjoyed the class. Listening to personal experiences helps me with a better understanding. I would have... Overall I really enjoyed the class. Listening to personal experiences helps me with a better understanding. I would have liked it better if I understood where in the book he was referring to, and going over review questions or letting us know what to read night of. Once I read the book I understood better what was being talked about. But I was able to stay very engaged and follow along.
IICRC Contents Processing Technician (CPT)
review userMike F.
5 stars out of 5 stars attended on February 3, 2023
Instructor's explanations of the course material were clear and understandable. Instructor's explanations of the course material were clear and understandable.
IICRC Contents Processing Technician (CPT)
review userGedeon K.
5 stars out of 5 stars attended on December 23, 2022
Great Instructor,Very knowledgeable! Great Instructor,Very knowledgeable!
IICRC Contents Processing Technician (CPT)
review userGloria R.
5 stars out of 5 stars attended on November 18, 2022
Very informative and great instructor. Very informative and great instructor.
IICRC Contents Processing Technician (CPT)
review userJuan R.
5 stars out of 5 stars attended on November 18, 2022
very recommend this course very recommend this course
IICRC Contents Processing Technician (CPT)
review userAshley H.
5 stars out of 5 stars attended on November 5, 2022
Jessika was a great instructor, her teaching style helped me understand everything. Jessika was a great instructor, her teaching style helped me understand everything.
IICRC Contents Processing Technician (CPT)
review userMagali R.
5 stars out of 5 stars attended on October 14, 2022
James was a great instructor ! James was a great instructor !
IICRC Contents Processing Technician (CPT)
review userMelissa T.
5 stars out of 5 stars attended on August 26, 2022
It was great my instructor was amazing It was great my instructor was amazing
IICRC Contents Processing Technician (CPT)
review userCaitlyn B.
5 stars out of 5 stars attended on August 5, 2022
I enjoyed the Contents Processing Technician training course instructed by Rudy! Between his presentation, written material,... I enjoyed the Contents Processing Technician training course instructed by Rudy! Between his presentation, written material, and hands on activities, I learned many things that I was not aware of before. Rudy was extremely informative and very personable. He kept the class interesting and easy to follow along with. I would recommend Rudy as an instructor, and I am looking forward to hopefully taking more of his classes in the future.
IICRC Contents Processing Technician (CPT)
review userMarshall A.
5 stars out of 5 stars attended on July 1, 2022
I thought the course was great. I actually learned more than expected. The instructor was through and the stories of past... I thought the course was great. I actually learned more than expected. The instructor was through and the stories of past experience are always helpful.
IICRC Contents Processing Technician (CPT)
review userSamantha D.
5 stars out of 5 stars attended on June 10, 2022
Jessika was amazing! She added her first hand experiences with the training, and had a lot of helpful tips. Fantastic experience,... Jessika was amazing! She added her first hand experiences with the training, and had a lot of helpful tips. Fantastic experience, highly recommend any class with Jessika James
IICRC Contents Processing Technician (CPT)
review userTonya R.
5 stars out of 5 stars attended on June 10, 2022
Jessika was a great instructor. So knowledgeable! I learned a ton in this class. Can’t wait to take the next one. Jessika was a great instructor. So knowledgeable! I learned a ton in this class. Can’t wait to take the next one.
IICRC Contents Processing Technician (CPT)
review userSheri C.
5 stars out of 5 stars attended on May 27, 2022
Very informative Very informative
IICRC Contents Processing Technician (CPT)
review userMichael K.
5 stars out of 5 stars attended on May 27, 2022
Instructor was thorough, interactive, and informative. Other workers at my company will be taking this class through RITcon Instructor was thorough, interactive, and informative. Other workers at my company will be taking this class through RITcon
IICRC Contents Processing Technician (CPT)
review userAlice C.
5 stars out of 5 stars attended on April 29, 2022
Jessika @ Learn to Restore was the most informing instructor I have had in all of my iicrc classes. I learned alot of valuable... Jessika @ Learn to Restore was the most informing instructor I have had in all of my iicrc classes. I learned alot of valuable information in this class.
IICRC Contents Processing Technician (CPT)
review userAdria B.
5 stars out of 5 stars attended on April 8, 2022
This course was very beneficial in learning the different salvage techniques/equipment/cleaners to use for different damaged... This course was very beneficial in learning the different salvage techniques/equipment/cleaners to use for different damaged items/materials. Though our team primarily works with damaged paper, we learned a lot of valuable information regarding steps to remediate mold and water damage. Our instructor, James Tole, even took the time to research paper restorability and created a slide specifically for our team.
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