Corporate Training By Zack Academy - Microsoft Dynamics CRM for End Users

Why should you take this Microsoft Dynamics CRM for End Users course?

This Microsoft Dynamics CRM for End Users course is designed for end user, non-IT personnel that need to use Microsoft Dynamics CRM 2011 in their daily routine. Students will learn creating and managing accounts; working directly within familiar tools such as Microsoft Outlook®; tracking customer activity and communications; managing campaigns, leads, quotes, contracts, and orders; and employing basic to advanced reporting capabilities.

Who should take this Microsoft Dynamics CRM for End Users course?

Professionals who want to improve their Microsoft Dynamics skills and learn in an engaging setting with like-minded individuals should take this Microsoft Dynamics CRM for End Users course.

Course Includes:

• Interactive training with an experienced instructor
• Detailed student manual to keep as a reference for the field
• View presentations on your computer
• Microsoft Dynamics course completion

Syllabus

Students will learn creating and managing accounts; working directly within familiar tools such as Microsoft Outlook®; tracking customer activity and communications; managing campaigns, leads, quotes, contracts, and orders; and employing basic to advanced reporting capabilities.