Corporate Training By Zack Academy - ITIL Foundation

Why should you take this ITIL Foundation course?

This ITIL Foundation course is the entry level certification course for IT Service Management Best Practices training in ITIL. This course covers the latest version of core ITIL best practices presented from a lifecycle perspective. The course introduces the principles and core elements of IT service management (ITSM) based on ITIL. ITIL is comprised of five core publications: Service Strategy, Service Design, Service Transition, Service Operations, and Continual Service Improvement, promoting alignment with the business as well as improving operational efficiency.

Who should take this ITIL Foundation course?

Professionals who want to improve their ITIL skills and learn in an engaging setting with like-minded individuals should take this ITIL Foundation course.

Course Includes:

• Interactive training with an experienced instructor
• Detailed student manual to keep as a reference for the field
• View presentations on your computer
• ITIL Foundation course completion

Note:

Prometric exam voucher is included in the price of enrollment. Students will be responsible for scheduling their own exams at authorized Prometric testing centers.

Syllabus

The course introduces the principles and core elements of IT service management (ITSM) based on ITIL. ITIL is comprised of five core publications: Service Strategy, Service Design, Service Transition, Service Operations, and Continual Service Improvement, promoting alignment with the business as well as improving operational efficiency.