Corporate Training By Zack Academy - Total Contentz 3 Day Pack Out Simulator

Why Choose the Total Contentz Academy? 

Total Contentz offers comprehensive contents restoration training and game-changing products to help your contents restoration business grow.

The Total Contentz Academy is a hands-on school that provides training and consulting services to full-service disaster restoration companies and specialized cleaning contractors.

The school offers brand-neutral training in ultrasonic cleaning, soft goods processing, electronics cleaning, contents inventory protocol, pack-out methods, along with the cleaning, sanitizing and disinfection of all types of contents.  Learn from a variety of experts on how to properly clean and restore artwork, appliances, hard furniture, collectibles and more that have been affected by fire, water, sewage and other hazardous conditions.

Known as a leader in the industry, we work with all members of your contents restoration division - from front-line team members to CEOs - guiding the development and growth of your company's contents restoration personnel, systems and processes.

Why Should You Take the Total Contentz 3-Day Pack Out Simulator Workshop?

You Will Learn:

• Scheduling & Mobilizing teams – turn your staff into an assembly line of success!
• Streamlining processes on-site and in-house – faster, safer, less breakage (virtually none!)
• Estimating so fast it happens during a "walk-through" and so accurate it is virtually challenge proof!
• High tech, cutting edge techniques that will deliver as well as "old school" methods that have worked for over 25 years.
• Profitability - tactics to increase profitability on almost every job.

The Total Contentz Academy Delivers: 

• A cutting edge, hands-on training course covering theory in a working money-making contents processing facility, in a classroom, and at a specially created worksite.
• Results driven strategies that get you more contents restoration work and generates high level satisfaction for your clients.
• Mentoring and Cross Training – every member of your team can generate more income.

Topics To Be Covered Include (Please See Syllabus for Complete List of Topics): 

Classroom Theory:

• Pack Out Pitfalls
• Four Factors of Successful Contents Division
• Job Planning Checklist
• Digital Photo Inventory

Role-Playing and Hands-On Training - in actual rooms!

Assess, estimate, inventory, pack, clean, store and return the contents.  

From the phone call with the new job assignment to the pack back!

• Walk-through at job site
• Meeting with the adjuster and insured - determining the scope of work
• Writing the estimate, mobilizing supplies, crew members
• Stocking the truck
• Setting up staging area at Loss Site (Job)
• Setting up pack out stations
• Learning the Digital Photo Inventory (DPI) System
• Packing of boxed items and wrapping of furniture
  
• Transporting
• Warehouse Functions - Inventory intake, storage and tracking
• Hands-On cleaning of the contents
• Ultrasonic  station
• Electronics Processing at Aqueous Electronics Cleaning Station
• Hand-cleaning station
• Re-packing boxes and re-wrapping furniture and items
• Loading the vault and racks

The Total Contentz Pledge: The Contents Processing and Pack Out training program is not machine and vendor specific, and intended for those seeking to create or improve their contents processing division. We strive to provide our clients with the best advice possible and always disclose our affiliations with third party suppliers.

Price includes: Continental Breakfast, Snacks, Lunch each day, plus workshop manual!

Syllabus

Syllabus:

Elements of the Professional Pack Out:

• Understanding the insured
  
• Dealing with difficult people
  
• Pack out pitfalls
  
• Control, consistency and care
  
• #1 Priority
  
• Goals of a contents division
  
• Customer etiquette
  
• The well planned facility
  
• Efficient work flow
  
• Well planned cleaning stations
  
• Storage vaults and rack systems
  
• Deodorization & drying chambers
  
• Specialty processing areas
  
• Commercial washers for soft goods
  
• Ultrasonic systems
  
• Creating an on-site pack out station
  
• Packing supplies
  
• Pre-cleaning supplies
  
• Employee protective equipment
  
• Crew responsibilities
  
• Initial walk through
  
• Digital Photo Inventory
  
• Processing the pack out
  
• Damage prevention
  
• Identifying already damaged items
  
• Packing guidelines for profitability

Estimating:

• The pre-estimate
  
• Accuracy
  
• Contingencies
  
• Avoiding red flags
  
• Time & Material vs box rate
  
• High value items
  
• Specialty service providers
  
• Conservators
  
• Writing the estimate

Job Planning Forms:

• Dozens of customizable forms and letters
  
• Project management forms
  
• Checklists and procedures
  
• Contents handling forms
  
• Total Loss item forms

Basics of Smoke Damage:

• Definitions
  
• About fire and heat damage
  
• Chemical composition of smoke
  
• Types of soot residue
  
• Types of soot damage

Drying, Cleaning and Deodorizing Books and Documents:

• Books, files, business records, photos and artwork
  
• Assess, test, plan and implement
  
• Insured"s considerations
  
• Intrinsic value
  
• Stabilize, dry, clean, disinfect and deodorize
  
• Freeze drying documents
  
• Smoke damaged documents
  
• Edge refinishing (books)

Handling Fine Art and Collectibles:

• Information gathering
  
• Determining value
  
• Conservation benefits
  
• Is conservation viable?
  
• When to call a conservator