Corporate Training By Zack Academy - Stay Interview Toolkit

The Stay Interview Toolkit is designed for any company or organization looking to increase employee engagement and reduce turnover. Stay Interviews are one-on-one meetings between leaders and their newly-hired and continuing employees to improve engagement and retention. 

The Toolkit is comprised of 12 courses covering four areas:

1. The importance of the Stay Interview
   
2. Conducting the Stay Interview
3. Essential Stay Interview Skills
4. Developing a Stay Plan

Research shows that voluntary quits are approaching historic highs, while Gallup reports employee engagement has flat-lined over the past 15 years. Low employee engagement and high employee turnover is COSTLY. We have the solution: Stay Interviews.

Stay Interviews are one-on-one meetings between leaders and their newly-hired and continuing employees to improve engagement and retention. Stay Interviews succeed because:

1. They provide information that is always current
2. They build trust between each manager and employee
3. They address the absolute most important issues for each individual employee
4. They put managers in the solution seat versus HR because the primary reason employees leave is failure to trust their direct manager

According to Gallup, companies with higher employee engagement are 22% more profitable, and front line leaders are the largest contributing factor to increasing employee engagement.

Utilize this toolkit to engage and retain your most valuable asset – your employees!

HRCI Credits: The Stay Interview Toolkit has been approved for 2 HR (General) recertification credit hours toward aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®)

The Author: Dick Finnegan

As CEO of C-Suite Analytics, Dick has been cited by BusinessWeek, Chief Executive Magazine, and Consulting Magazine as a leading thinker on employee retention. He is the author of The Power of Stay Interviews for Engagement and Retention, which is the top-selling SHRM-published book in history. He is also the author of Rethinking Retention in Good Times and Bad, excerpted by BusinessWeek, which said “Finnegan offers fresh thinking for solving the turnover problem in any economy”. Additional books include The Stay Interview: A Manager’s Guide to Keeping the Best and Brightest and HR’s Greatest Challenge: Driving the C-Suite to Improve Employee Engagement and Retention.

 

Syllabus

This program takes approximately 2 hours to complete.

Course Topics:

• Introduction to the Stay Interview
  
• Preparing to Conduct Stay Interviews
  
• Essential Stay Interview Skill #1: Listening
  
• Essential Stay Interview Skill #2: Take Notes
  
• Essential Stay Interview Skill #3: Probing
  
• Essential Stay Interview Skill #4: Taking Responsibility
  
• Managing the Stay Interview
  
• Developing a Stay Plan
  
• Closing and Moving Forward
  
• Avoiding Stay Interview Preparation Traps
  
• Avoiding Stay Interview Meeting Traps
  
• Avoiding Stay Interview Post Interview Traps