Corporate Training By Zack Academy - Management and Leadership Skills for Administrative Professionals

Why should you take the Management and Leadership Skills for Administrative Professionals course?

 This Management and Leadership Skills for Administrative Professionals course supplements workers' existing skills with a leadership approach that will transform the way you work, creating leaders who get results. With leaders expecting strong management skills from administrative professionals, it's important to learn project management, communication, and ways to handle office politics. The course offers a break from day-to-day responsibilities and the chance to focus on career-improving techniques, increasing focus and motivation.

Who should take the Management and Leadership Skills for Administrative Professionals course?

Anyone who performs adminstrative work and wants to improve what they do, gain confidence, and learn with like-minded professionals should take this Management and Leadership Skills for Administrative Professionals course.

Course Topics Include:

• Your Role as a Manager and Leader
• Communicating With Influence and Confidence
• Managing and Leading People
• Decision-Making & Problem-Solving Skills
• Handling Change With Confidence
• Negotiating With and Managing Vendors & Suppliers ... and Everyone Else
• Prioritization, Time Management, and Project Management Essentials
• Office Politics, Difficult People& High-Stress Situations
• Professionalism 101: Keys to Increasing Your Credibility & Winning Respect

Course Includes:

• Interactive training with an experienced instructor
• Course materials with practical applications
• Key tips and strategies for use in the field

Syllabus

Your Role as a Manager and Leader

• How the admin role is changing and why more is coming your way
• How to effectively assume a leadership role when you’re not officially in charge
• Delegation how-tos — get more done through others
• Understand what your boss and/or bosses expect of you
• Confidently know when to handle it yourself or take it to your boss
• 4 things you can do to impress any leadership team
• How to incorporate growth into your job

Communicating With Influence and Confidence

• Email blunders you’ll never make again!
• Secrets to creating clear, concise communication — even on the fly
• Creating the communication loops you need to stay in the know
• Not too pushy — and not a pushover: assertive communication musts
• Presentation dos and don’ts — what every leader must know
• Nonverbal communication dos and don’ts
• The art of active listening and how to use it to your advantage

Managing and Leading People

• What a leader is and isn’t
• How to lead when you aren’t in the position of authority
• What to do when you’ve been given authority and your peers don’t accept it
• How to get things done through others — the art of delegation
• The keys to effective feedback that get results (and keeps you in the loop)
• Leadership and motivation: tips from today’s top leaders

Decision-Making & Problem-Solving Skills

• Keys to breaking down tough, complex problems into manageable parts
• Weighing the risk vs. reward of any decision
• Top problem-solving techniques that’ll help you reach decisions more quickly
• How to efficiently solve problems in a group
• A quick model guaranteed to help you make the right decisions
• Know when to bring a problem to your boss ... and when you shouldn’t

Handling Change With Confidence

• Types of change you could face and how to deal with them
• Dealing with those who refuse to accept change
• Ideas for handling stress and anxiety that come with change
• How to get things done when priorities are shifting
• Knowing if you’re moving forward or holding yourself back

Negotiating With and Managing Vendors & Suppliers ... and Everyone Else

• Tips and tricks your vendors don’t want you to know
• How to negotiate for great prices, terms, and service
• How to handle people who simply won’t compromise
• Identifying situations that you negotiate in every day
• Tips for exuding power and influence, even when you don’t feel like you have any

Prioritization, Time Management, and Project Management Essentials

• Aligning your priorities with your boss’
• 80 hours of things to do, 40 hours to do it in — What do you do?
• Developing realistic project plans
• Taking the chaos out of your everyday schedule
• What to do when change threatens to throw you off track
• When everything’s urgent — how to know what’s really most important
• Is your to-do list more like a this-all-is-going-to-dome-in list?
• What to do when multiple bosses have multiple priorities — and there’s only one of you!
• Resource management ideas for when you’re doing more with less
• Finance and budgeting tips that key project managers need to know

Office Politics, Difficult People& High-Stress Situations

• How to keep from getting caught in the middle of others’ issues
• Working with people you don’t like, or who seem to not like you
• Conflict management techniques that’ll keep stress at bay
• Pressure and anxiety relievers that make any situation less stressful
• Find out your emotional IQ and why it’s so important

Professionalism 101: Keys to Increasing Your Credibility & Winning Respect

• The #1 thing you must do to be seen as invaluable
• 7 credibility robbers: How many are you guilty of?
• Stepping up to more responsibility — why it’s essential for career survival
• Behaviors and habits that could be holding you back
• Tips for staying flexible and why its critical to your success
• Getting the coaching and mentoring that every leader needs