Corporate Training By Zack Academy - Customer Service Basics Online Anytime

Course Completion Time: 210 minutes

Course Format

• Introduction video
• Narrated step-by-step instructions
• Course job aid
• Assessment
• Course certificate

Topics Covered

• Building Customer Rapport
• Listening to Your Customers
• Developing Your Customer Focus
• Customer Service Over the Phone
• Internal Customer Service
• Serving Customers in the Field
• Customer Service Confrontation and Conflict
  

Course Objectives

• Build your skills to perform essential customer rapport building actions
• Learn how to effectively listen to your customers to meet their individual needs
• Identify the actions you will take to strengthen customer loyalty
• Implement the requirements to delivering great customer service over the phone
• Create a plan for how you will deliver great customer service
• Discover what is required to positively serve your customers in the field
  Learn how to effectively manage difficult customer situations
  

Who Should Take This Course?

• Small Business Owners
• Managers
• Human Resource Professionals

Syllabus

• Building Customer Rapport
• Listening to Your Customers
• Developing Your Customer Focus
• Customer Service Over the Phone
• Internal Customer Service
• Serving Customers in the Field
• Customer Service Confrontation and Conflict