Online anytime - Customer Service Basics Online Anytime

Training Provider: Vado, Inc

Online anytime

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TICKET TYPEPRICEQUANTITY
One Workshop Ticket
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$34.65

Or call: 954-400-0595
This Customer Service Basics Online Anytime course helps individuals build the skills required to deliver excellent customer service and build customer loyalty. This course is vital for any small business owners. The course is also offered Online Anytime, so you can view it at your own leisure.


Course Completion Time: 210 minutes


Course Format

  • Introduction video
  • Narrated step-by-step instructions
  • Course job aid
  • Assessment
  • Course certificate


Topics Covered

  • Building Customer Rapport
  • Listening to Your Customers
  • Developing Your Customer Focus
  • Customer Service Over the Phone
  • Internal Customer Service
  • Serving Customers in the Field
  • Customer Service Confrontation and Conflict


Course Objectives

  • Build your skills to perform essential customer rapport building actions
  • Learn how to effectively listen to your customers to meet their individual needs
  • Identify the actions you will take to strengthen customer loyalty
  • Implement the requirements to delivering great customer service over the phone
  • Create a plan for how you will deliver great customer service
  • Discover what is required to positively serve your customers in the field
    Learn how to effectively manage difficult customer situations


Who Should Take This Course?

  • Small Business Owners
  • Managers
  • Human Resource Professionals
  • Building Customer Rapport
  • Listening to Your Customers
  • Developing Your Customer Focus
  • Customer Service Over the Phone
  • Internal Customer Service
  • Serving Customers in the Field
  • Customer Service Confrontation and Conflict
COURSE LOGISTICS
CertificatesAvailable online upon completion of the course.
No reviews for this class
LOCATION, DATE & TIME
Online Anytime
ABOUT THE TRAINING PROVIDER
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Vado is your off the shelf e-learning courseware provider specializing in employee soft skill and management development courses. Research shows that 70% of development happens on the job, and Vado is the only off the shelf e-learning courseware provider that helps the learner apply on the job through step by step instructions leveraging the natural way a person develops. The combination of short videos followed by step by step instructions on how to apply on the job helps the learner put into practice the instruction they just completed. All 350+ of Vado’s courses are optimized for the mobile learner. Vado is a Project Management Institute (PMI) Registered Education Provider (R.E.P.). The majority of courses within the Vado Course Catalog have been approved by PMI for PDU credit for project managers looking to maintain their certification.


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