Online anytime - Customer Service Management Online Anytime

Training Provider: Vado, Inc

Online anytime

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One Workshop Ticket
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$39.60Registration Ended
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This Customer Service Management Online Anytime course helps managers learn how to manage, coach and inspire their customer service team to deliver high performing results. It is particularly useful for small business owners looking to generate more revenue without raising costs. The course is also offered Online Anytime, so you can view it at your own leisure.


Course Completion Time: 336 minutes


Course Format

  • Introduction video
  • Narrated step-by-step instructions
  • Course job aid
  • Assessment
  • Course certificate


Topics Covered

  • Shaping the Direction of Customer Service
  • Inspiring and Motivating Customer Service Agents
  • Giving Feedback to Your Customer Service Agents
  • Customer Service Coaching
  • Customer Service Quality
  • Customer Feedback and Insight
  • Onboarding New Customer Service Agents
  • Managing Remote Customer Service Teams


Course Objectives

  • Determine what you will do to help direct the company’s customer service strategy
  • Learn how to inspire and motivate your customer service team
  • Customer Service agents receive feedback on their performance
  • Provide the right level of coaching to your customer service agents
  • Implement the key elements of quality service with your team
  • Find out from your customers what you and your team can do differently
  • Help new hires be successful in the first few weeks of their new role
  • Determine what is required to successfully manage a remote customer service team


Who Should Take This Course?

  • Small Business Owners
  • Managers
  • Human Resource Professionals

  • Shaping the Direction of Customer Service
  • Inspiring and Motivating Customer Service Agents
  • Giving Feedback to Your Customer Service Agents
  • Customer Service Coaching
  • Customer Service Quality
  • Customer Feedback and Insight
  • Onboarding New Customer Service Agents
  • Managing Remote Customer Service Teams
COURSE LOGISTICS
CertificatesAvailable online upon completion of the course.
No reviews for this class
LOCATION, DATE & TIME
Online Anytime
ABOUT THE TRAINING PROVIDER
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Vado is your off the shelf e-learning courseware provider specializing in employee soft skill and management development courses. Research shows that 70% of development happens on the job, and Vado is the only off the shelf e-learning courseware provider that helps the learner apply on the job through step by step instructions leveraging the natural way a person develops. The combination of short videos followed by step by step instructions on how to apply on the job helps the learner put into practice the instruction they just completed. All 350+ of Vado’s courses are optimized for the mobile learner. Vado is a Project Management Institute (PMI) Registered Education Provider (R.E.P.). The majority of courses within the Vado Course Catalog have been approved by PMI for PDU credit for project managers looking to maintain their certification.


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